Manager
IMPOWER is an award-winning independent consultancy focused exclusively on improving public services. We are currently recruiting for a Manager to join us on a range of exciting projects.
We usually respond within two weeks
Location: Flexible, with UK travel required
Contract type: Permanent, full-time
Salary: Competitive, starting from £60,000 per annum
About us
IMPOWER is the country’s largest independent management consultancy focussed exclusively on helping our public sector clients improve services for their local communities. We hold a profound belief in the innate value of public services; a better public sector is the cornerstone of a better society.
IMPOWER help public service leaders produce lasting, positive change in complex systems. We exist because public services can be – and should be – improved. For us, improving public services is fundamentally about improving the lives of citizens. We have consistently demonstrated that performance can be improved and that this improved performance can be sustained, citizens’ lives made noticeably better and public services left more resilient to manage future challenges.
IMPOWER is ambitious and growing! We are seeking colleagues who are ready for challenge, growth and opportunity over the coming years as we build the blueprint for better public services.
About the role
Our Managers are responsible for the delivery of projects and management of project teams, ensuring to successfully meet agreed commitments to the client. They ensure our projects embed our EDGEWORK approach. They will have some responsibility for building relationships with client stakeholders as directed by the project leaders, and they will be responsible for sharing insights across projects and the wider company, contributing to the development of Inventive Methods and communication profiles.
Our Managers are emotionally intelligent – and know how to develop and manage a team of exceptionally talented and high performing staff. They are responsible for the day to day and longer-term performance management of our project and internal teams, ensuring that our staff are trained, developed, retained, and well cared for.
About you
Experience working in a similar role within a Management Consultancy, with expertise in project delivery focused on achievement of enhanced outcomes, effective use of resources and cultural or behavioural change.
Skilled in managing multiple project teams and workstreams.
Knowledgeable in public sector consulting, with a deep understanding of local government, social care, health, and housing.
Demonstrated exceptional emotional intelligence, with a clear understanding of values-based organisations and environments.
Proven ability in developing and managing high-performing individuals, achieving effective results, and adapting management style according to individual needs.
Commercially minded with a thorough understanding of the commercial requirements of running a consulting business, ensuring consulting staff meet their responsibilities in these areas.
Through understanding of the ethical values of providing consulting services within the public sector and their practical application.
Strong analytical, written, and presentation skills.
Willingness to travel nationwide and stay overnight near client sites when necessary.
About the Responsibilities:
Project Delivery
Oversee the day-to-day management and delivery of consultancy projects across local government and/or health, ensuring clear plans are established and milestones are met in line with client expectations and contractual agreements.
Deliver projects on budget and ensure consistent high quality, as evidenced by client feedback.
Manage a team of delivery consultants (including associates), ensuring clarity of individual roles and collective targets, fostering a collaborative culture to achieve client objectives.
Ensure staff time and other project resources are effectively managed in line with the agreed project profile and proactively manage any variations.
Ensure Project Directors and Delivery Directors are informed about progress, engaged at key points, and aware of any risks or issues.
Relationship management
Manage client relationships, acting as a trusted advisor (including to Delivery Directors and relevant senior leaders) – with the ability to influence stakeholder decision making to ensure successful project delivery.
Delegate relationship management appropriately across delivery teams, ensuring clear stakeholder plans are in place that support project delivery with defined ownership across teams.
Ensure the Director or Delivery Director on projects are included in key stakeholder meetings and are well briefed on project delivery and any potential risks.
Build collaborative relationships across the company, leveraging the expertise of others to support successful project delivery and account growth
Team Management and development
Support your team to understand their own development needs and actively pursue learning and development opportunities.
Provide effective line manage to staff within their Director teams, setting clear performance objectives that support growth and development.
Serve as an approachable role model for delivery standards across the business, ensuring these standards are understood and achieved with demonstrable impact.
Internal Business Development
Exhibit a solid understanding of the commercial activities required to deliver projects on budget and on time, ensuring staff complete appropriate commercial reporting.
Share insights and impacts from projects, recognising where these can support new sales and business growth.
Advocate for IMPOWER's work through networking, social media, and blogs to enhance the IMPOWER brand.
Demonstrate a thorough understanding of IMPOWER's EDGEWORK methodology, continuously improving inventive methods and coaching staff on their use in appropriate project situations.
Support innovation and excellence through collaboration in IMPOWER’s value propositions and development of relevant market propositions.
Personal development
Use self-awareness and feedback to set personal goals and address areas for improvement.
Seek help when facing new challenges and share skills with colleagues to support your team.
Actively develop your knowledge, skills and experience of working within a specific value proposition as part of development expert level capability in a chosen sector
About our offer
Competitive salary, with a personal and company-based performance bonus
28 days annual leave (+ bank holidays), with buy/sell/rollover scheme
Pension scheme
Life assurance and Income Protection
Medical and Dental Insurance
Gym Subsidy contribution, including to online fitness subscriptions
Parent, guardian, and carer friendly policies
Discounts at a variety of high street retailers
Regular training and development opportunities
Paid volunteer/CSR days
Regular team socials and celebrations (even virtual ones!)
About our commitment to Diversity and Inclusion
At IMPOWER, whilst we are committed to being an equal opportunities employer - our commitment to facilitating a safe, inclusive working environment doesn’t just stop at an Equality and Diversity Policy.
We are an organisation that is actively working towards anti-discrimination of any kind against race, gender, gender identity, sexuality, disability, age, religious belief, parental or carer commitments, marital status or civil partnership. We do this through our D&I strategy, through constant review our policies and procedures, through our recruitment processes, and through the training and development of our staff.
- Department
- Delivery Team
- Remote status
- Hybrid
8-10 Warner Street
What we offer
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Being human
We are led by our values and by a desire to do the right thing. Our starting point is respect - for the people who work in public services, and the people who use them (including, of course, our own employees). -
Celebrating individual differences
We value all differences in our team, acknowledging different skills, experiences and motivations. -
Wellbeing
Wellbeing – employee wellbeing is a company priority and we treat it accordingly. We look out for each other, employees are encouraged to work flexibly to support their own wellbeing and any personal needs, be it caring responsibilities or even sports activities. We have Mental Health First Aiders across the business and provide a gym subsidy contribution (including for online fitness class subscriptions).
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Flexibility
We have parent, guardian, and carer friendly policies in place. -
Insurance
We provide private health, dental, life and income protection insurance. -
Socials
We are a social bunch! We like to get together regularly in project teams or as a whole company, whether for meals out or an activity. The strength of our social relationships at work have helped create and maintain a genuinely supportive company culture.
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Development opportunities
We offer regular training and development opportunities, and personal development is a key element of ‘People Friday’, held every month.
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Corporate social responsibility
All our staff can spend two days a year volunteering in support of causes or organisations that are important to them.
Company culture
We are determined to achieve positive impact and contribute to a better society – but also to be a good employer, so that our people can enjoy their work and fulfil their potential.
Here’s what some of our colleagues say:
- "People ACTUALLY care...about each other, about the public sector, about making a difference on a daily basis (it's not lip service it's true!)"
- "I came to IMPOWER straight from the public sector, and it feels like the company are equally as driven to deliver outcomes for citizens as colleagues in the public sector are"
- "There is a culture of high performance but with the support, trust and emphasis on personal development needed to thrive. There is a real focus on outcomes and client impact"
- "We're an intellectually curious, seriously friendly bunch...who aren't afraid to go against the grain to make a big positive impact on people's lives"
- "The culture is supportive, fun and mind-expanding. I feel respected by my managers and colleagues and empowered to think of new ways to meet client expectations"
About IMPOWER Consulting
IMPOWER is an award-winning independent consultancy focused exclusively on improving public services and tackling the most complex social problems.